Terms & Conditions

Welcome to Roadeeto, your reliable tiffin delivery partner for breakfast, lunch, and dinner. By using our website, app, or services, you agree to the following terms and policies.

📜 1. Terms & Conditions

Service Usage

Roadeeto provides daily tiffin delivery services for breakfast, lunch, and dinner. By placing an order, users agree to provide accurate delivery and contact details.

Payments

All orders must be prepaid using the available online payment methods. Pricing may vary by location or based on special meal plans.

Order Confirmation

Orders are confirmed only after successful payment and are subject to availability. Roadeeto reserves the right to cancel or reject any order due to kitchen constraints or technical issues.

User Responsibilities

  • Ensure accurate delivery address and contact number.

  • Be available to receive the delivery during the selected time slot.

  • Report any issues within 1 hour of delivery for resolution.

Limitation of Liability

Roadeeto shall not be liable for any food-related allergies or health issues arising after consumption. Users are advised to review ingredients before placing an order.

💳 2. Refund Policy

Roadeeto follows a strict No Refund After Delivery policy to maintain food quality and service hygiene.

Eligibility for Refunds

  • Cancellations made before the kitchen begins preparation are eligible for a full refund.

  • Once food preparation starts or the order is delivered, no refunds will be issued.

Refund Processing

Eligible refunds will be processed within 5–7 business days to the original payment method.

3. Cancellation Policy

When Can You Cancel?

You may cancel an order only before kitchen preparation begins. Once preparation starts, cancellation is no longer possible.

How to Cancel?

Cancellations can be done through:

  • Customer support via call or chat

Important Note

No cancellations will be accepted once the kitchen has started preparing your tiffin.

🔒 4. Privacy Policy

At Roadeeto, we value your privacy and ensure your personal information is secure.

Data We Collect

  • Name, phone number, address, and email

  • Order history and payment details

  • Location and usage analytics

Use of Data

  • To process orders and manage deliveries

  • For customer service and feedback

  • To send promotions (if opted in)

Data Protection

All data is stored securely and never shared with third parties without consent.

Third-Party Services

We use secure third-party services for:

  • Online payments

  • SMS and email notifications

  • Analytics

Cookies

We use cookies to enhance site experience and track user behavior anonymously.

🚚 5. Shipping & Delivery Policy

Delivery Areas

Roadeeto currently serves selected regions. Check availability using your pin code during checkout.

Delivery Time Slots

  • Breakfast: 7:00 AM – 9:00 AM

  • Lunch: 12:00 PM – 2:00 PM

  • Dinner: 7:00 PM – 9:00 PM

Delivery times may vary due to weather, traffic, or unforeseen events.

Missed Deliveries

If the customer is unavailable or has provided an incorrect address, the tiffin will not be re-delivered and no refund will be issued.

Contactless Delivery

We encourage contactless delivery for safety. Please provide clear delivery instructions when placing your order.

For any further questions or support, feel free to contact us via the app or email us at roadeeto@gmail.com